Reward points not added


  • Default avatar
    MaurizioChi    
     a year ago  last edited a year ago
     0

    Hello,
    I would like to set a 1 point every 10 euros reward on all orders done by Registered Users.
    The points have to be triggered when the order status is set to Completed.
    I need help because the AwoRewards Points module is always 0 and the Payment History is empty, despite all orders are in status Completed.
    Maybe I'm doing something wrong but I can't find what.
    Thanks in advance for your suggestions.
    Regards
    Maurizio


    VirtueMart 4.0.20 10849
    Joomla 4.3.1
    Maurizio
  • Your avatar
    seyi    
     a year ago
     0

    Hello,

    Happy to help.  The easiest is to get temp admin access and have a look.  Or you can post screen shots of your setup.
    Regards
  • Default avatar
    MaurizioChi    
     a year ago
     0

    Hello seyi, thanks for your reply.
    It's my first time here. I'd rather give a temp admin access. Is there a private area?
    Maurizio
  • Your avatar
    seyi    
     a year ago
     0

    Yes, click on the envelop next to my name to send a private message:
    fDuXfpr.png
    Regards
  • Your avatar
    seyi    
     a year ago
     0

    Hello,

    Thanks for the access, had a look.  In the setup of the rule, you set it so it works for just the "default shopper group".  None of the customers are in that shopper group, so this is the reason it does not work.

    Also you set the trigger to 1, this will only give points to the first order after the rule start date, and not any others.
    Regards