Frequently Asked Questions

Installation and Upgrades

1.   Download extension file to a location on your computer
2.   Log into Joomla as an Administrator
3.   From the top menu go to Extensions->"Install/Uninstall"
4.   Under the "Upload Package File" section press the button "Browse..."
5.   Find and select the extension file downloaded to your computer
6.   Install extension by pressing "Upload File & Install" button
1.   Download extension file to a location on your computer
2.   Log into WordPress Administrator
3.   Go to Plugins > Add New > Upload Plugins
4.   Find and select the extension file downloaded to your computer and install
5.   Find extension and click the "Install Now" button
1.   Download extension file to a location on your computer
2.   Log into Prestashop Administrator
3.   Go to modules
4.   Select "Add a module from my computer"
5.   Find and select the extension file downloaded to your computer
6.   Click "Upload this module"
7.   In the modules list, find the extension and click "Install"
9.   There may be overrides that are installed in which case delete or rename the file /cache/class_index.php to rebuild the class cache
Within the extension, there should be a way to upgrade. You can manually upgrade by following the steps of the installation instructions. The latest version of the extension can be found in your downloadable files area here:
File Download Area

Subscriptions

Products that come with subscriptions allow you access product updates and direct support. You can purchas a single site, 5 site, or 25 site subscription.
Within the extension, go to the subscription screen and enter the subscription key you received when purchasing. This will activate a subscription.
Yes, you can transfer your subscription without limit. To transfer your subscription:
  • Log into your Awo account
  • Go to the Subscription screen here
  • Under the subscription key, click the 'Deactivate' button to remove a subscription from a website
  • Within the extension, add the subscription key to activate it
No, subscriptions are valid from the date of purchase until the expiration date. At which point you can renew
Nothing, you can continue to use the extension without issues, you just won't have access to updates and support.
No, you can continue using the older version of the extension forever. If however, you require an updated version, then you will automatically be switched to the subscription system on update.

AwoCoupon - Gift Certificates

Please read this blog post for a step-by-step explanation on how to do this. If you are still struggling after reading the post, please feel free to contact us.
Yes. If your customer has a gift certificate with a value of 100 and spends only 20 on the first purchase, the remaining value of 80 is left on the gift certificate and the customer can use it next time they shop with you. The gift certificate can be used as many times as it takes the customer to use up the value, or until it expires (optional setting).
This can be due to many different things, but here are some common issues that cause the email not to be sent. Verify these are set up properly.
  • If using AwoCoupon Pro 1.x, check the installation check screen and verify that 'Sellable gift certificates' is installed
  • On AwoCoupon -> Configuration screen, verify your order status is in Confirmed or greater, and make sure the order in question at least went through this order status
  • Check the folder permissions of www/tmp and make sure it is writeable
  • In the Profile screen of AwoCoupon, verify you have a default Profile selected
  • In the Profile used to send the email, verify the email body is not empty. AwoCoupon will not send an empty message.