Not receiving the email with Gift Certificate coupon.

kvo
4 years ago
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Hi, I followed your directions here: (https://awodev.com/blog/sell-gift-certificates-online-your-virtuemart-store) to create a new Gift Certificate and it appears to work, but I don't get any emails that display the gift certificate information. Are these directions for an older version? What could I be missing?
Thanks!
seyi
4 years ago
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Hello,

The first thing to check:

In AwoCoupon > configuration > gift certificate product, have you set the order status for sending the gift certificate email? And is your order in that status?
Regards
kvo
4 years ago
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Hi Seyi, Yes the order status for sending is CONFIRMED and the order status after sending is SHIPPED. So on the two purchases I used to test with, they both show as shipped.
seyi
4 years ago
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Did the order go through the confirmed stage?

Also in AwoCoupon configuration > giftcert, at the bottom, there is a debug section. Set it to yes and run another test. If an error is caught, it should be displayed in that text box.
Regards
kvo
4 years ago last edited 4 years ago
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I switched the order status after sending to CONFIRMED and did another purchase. The order went through and shows Confirmed in the VM Orders. I still did not receive any email with gift certificate info. I just get the order confirmation and payment confirmation emails. I did set debug to Yes and see no errors.
I did not activate the Vendor in the config... does this need to be done?
Also we are using Acymailing on this site. Would that conflict with email sending from this component?
kvo
4 years ago last edited 4 years ago
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There is error. See below:

2020-04-10 12:31:51 MESSAGE
order[419]

SELECT * FROM (
.........
GROUP BY order_item_id

2020-04-10 12:31:51 MESSAGE
order[419]
no giftcert found in order
kvo
4 years ago
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I had the Disable gift certificate email to customer set as YES.
I switched it to NO and did another test. I got the certificate email now. So it seems fine.
But I also noticed in the debug for this order that it still says, 2020-04-10 12:49:39 MESSAGE
order[420]
no giftcert found in order
seyi
4 years ago
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Ok, so it is working? In order_id of 420, are there gift certificate products?
Regards
kvo
4 years ago last edited 4 years ago
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Hi Seyi, Yes it is working! It was just that I needed to switch this setting. It seems like default upon installation should be set to NO for this option. Disable gift certificate email to customer

Thanks for your help!
Also order_id 420 is a gift certificate.... can I just ignore this since it seems to be working?
seyi
4 years ago
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Yep, would ignore it at this point if everything is working now. Make sure you turn off debug also.
Regards
kvo
4 years ago
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ok, thanks!