upgrade issue

Hi Guys

I just upgraded to the latest version as the renew license option was not working however in doing so we lost all active coupons and coupon history. What do I do?

it has removed all coupons that were there. the configuration tab does not open

there is no error it simply does not open
I did not uninstall the component I simply updated with the new component and all existing data was removed. I understand that the coupons "should still be there" but I'm telling you THEY ARE NOT!

Did you check the database?  Look in the #__awocoupon table.  It may just be a case of the coupons being unlinked.

yes they are there in the database so how do I resolve from here?

Look at the estore field, what does it say?  Is this a virtuemart site?  If so, it should say virtuemart, and that should display it in AwoCoupon.

Yes this is a virtuemart site however what is the estore field? In the component I only have 3 options in the dashboard: New Coupon, Coupons, Check installation. I really need to have this resolved today. Can you send me details where I can send you the login details securely so I can get this fixed please. Thanks

I meant in the database.  The estore field is a column in the #__awocoupon table.  You can send me a private message with temp access, would need both ftp and admin, and I can look at it.