These are the step I make to create and send a voucher:
> Create a profile;
> Create a coupon (type: gift certificate)
> Send coupon
In front end, if I try the coupon, it subtract the import to the order but... When I clic on "Proceed with order" it doesn't go to the next page (confirmation). It remains on the page with "Confirm order"
Even if there is a payment method for free order in my VirtueMart setting.
Can you help me with this?
I write this for future documentation.
If I apply the voucher to an order, than it becomes < 0.00.
So,
in the "free" payment method, we have to set both the maximum (e.g.
0.0001 - standar method is setted with minimum of 0.0001) and the
minimum, say -9999.99
In this way we activate the "free" payment method.
I
I write here the (1) configuration I set, (2) the step for create the gift certificate, and (3) the result.
1. CONFIGURATION
In particular, Trigger:
Order state for activation of coupon elaboration: Confirmed, Shipped, Complete
Order state for ripristionation the coupon number of use: Cancelled, Redunded, Refused.
2. CERTIFICATE / VOUCHER CREATION
a. Profile creation
--- Name: "Send voucher"
b. New Coupon
--- Type -> Template
--- Name "Store Credit 1"
c. Send Voucher
--- Recipient: customer email
--- Coupon Type: Template
--- Profile: "Send Voucher"
--
NOW, the customer received a random number voucher; his account was associated with the store credit (xx,xx € ).
When the customer utilizes the coupon at the checkout... The system says "Not valid coupon".
There is no error.
I explain what happened in the Front End.
The customer received the voucher code, say " promocode " and credit € 100.00.
The customer inserted the coupon in the checkout at the first order. The order is 20 €, so it is free and the customer can proceed to the thank you page without passing through payment.
The system add to customer balance the difference: 80 €
indicating the code for use the blance, that is the same " promocode "
This is all right.
The problem is when the customer want to RE use the coupon in other order. When the customer inserts the coupon code, the system says " Not valid coupon ".
Even if there are 80 € in the credit.
Both the option enabled.
But even if the customer has logged in, the coupon is invalid.