Coupons stopped working

Hi

Previously my coupon codes were working perfectly well however for some reason my coupons no longer work, it keeps saying Coupon code not found. Please try again. and i have tried multiple configurations. Any advise would be appreciated, thanks.
Andrew

Hello,

Are you using AwoCoupon 1 or 2? If AwoCoupon 1, go to awocoupon->installation check and verify that at least the required are installed. If AwoCoupon 2, ensure that the awocoupon plugin for virtuemart is installed and published. In both cases you can go to awocoupon->configuration->error messages and change the errors to something identifiable. If you receive an awocoupon error in the front end, you at least know its coming through awocoupon and why it is failing.

Hi Seyi,

I dont have pro so installation check doesnt work, i am running version 1.
Thanks

Ok, then you will need to manually verify this code is installed:
https://awodev.com/documentation/awocoupon-free#Installation-2

Yes confirmed and installed correctly. Any other thoughts? BTW it was working fine.
Thanks
Andrew

I would suggest making a simple coupon code, 1% discount with no restrictions and trying it to verify its not going through awocoupon,

Also if you have added an override, this may be the cause. Try checking if the following file exists
www/components/com_virtuemart/themes/[your_theme]/override/ps_coupon.php

Hi Seyi,

Ok so I tried a basic coupon and it worked. So then with my coupon i removed the number of uses condition which i have (1 use per customer) and the coupon works. So the issue is the number of uses condition. How do i fix this please, thanks.
Andrew

In the free version you are required to log in to use a coupon if one or more of the following is picked
- number of uses per customer
- selected specific customer

So please verify you are logged in when using the coupon code, and you have not maxed out the number of uses.

Hi Seyi,

If i had the pro version can i use the coupon without being logged in?
Andrew

For number of uses per customer there is no required log in in the pro version. For selecting specific customer when creating the coupon, customer is required to log in.