need help, coupon doesnt really work on my site :(

hi seyi, first of all i want to say thank you for your great component ever

but after my site running a couple of week, i found some problem in here which is


1.the coupon doesnt work for new registered member, but it works perfectly for old registered member
2. i need the coupon also work for unregistered member so when they didnt log on yet, they can still get the discount without login in

but, i cant let the coupon for some shopper category, lets say for a wholesale group, since they will have a different pricing already
so i set the coupon work for -default- and -anonymous- , which registered user will become -default- shopper category

but with that settings, when user didnt login yet, and they put the items into their cart then they didnt see any discount, and even they are login in right before checkout they wont get the discount as well (i believe its because im using your auto trigger coupon which triggering when they put an item into their cart)

is there any solution for this like the coupon will work for unregistered and registered as default? or maybe triggering when they do login?

also is there a solution for the coupon doesnt work for new registered member? since its work perfectly for old registered member, but i dont know why it doesnt work for new registered member :(
fyi : i have 2 account first is the old registered before i use awo coupon, the second is the fresh registered member


i'll really appreciate for any help


thanks
Robin

another information :

its work pefectly for both new registered and old registered member when the coupon didnt have a specific shopper groups


the question is, how can i limit the coupon for some shopper groups without having a problem on my previous post?


thanks
Robin

If all your customers are required to create an account (or log in) before completing an order, then I think the easiest solution is to just inform the user. In awocoupon->configuration->error messages, you can customize the message for the shopper group error to say something like 'please log in to use this coupon code'.

The reason log in is required is because the coupon functionality has no way of telling what shopper group the user is in until they are logged in. And even if the coupon is accepted first with the intention of checking it after the user logs in, the problem is the coupon function is not necessarily called when the customer logs in. And in some stores logging in is not required which is another problem.

dear seyi,

yes my customers need to login for checkout, even if i tell them to login first before checkout
once they put the item into cart, even after they login they wont get the discount , since im using ur auto triggering plugins, so none of my customers know what my discount coupon is
basicly, i need the auto triggering to trigger the coupon when they are login before checkout

but, all of that, that doesnt really an important matter, i can put an message for them to always login before adding items to their cart

the most important matter in here is, when i set the coupon to work only for specific virtuemart shopper groups (in my case is for -default- and -anonymous-)
my new registered member cant use the coupon, even if i try to input the coupon code manually
i double check their shopper group, and they are already on -default- shopper group
which the coupon work perfectly for my old registered account , do you have any idea why this happened? or is there someone else has facing the same issue like me before?


i found the problem is virtuemart doesnt really add them into -default- group, which is i saw them already in -default- on my virtuemart backend
but when i login in the front end the shopper group is blank :(

I did some testing, and getting the exact same behavior, Virtuemart is not putting the user into a shopper group upon sign up. The easiest thing to do is if the user is not in a shopper group, then assume they are in the default shopper group. This will be fixed on the next version of AwoCoupon Pro, but for now, here is a fix you can implement. Assuming you are using the latest, 2.0.9,
in www/administrator/components/com_awocoupon/helpers/estore/virtuemart/couponhandler.php around line 436 is this code


right after that, add this

hi seyi

the hack above does the trick, but somehow , i cant limit the coupon usage to some other shopper group now

for example, i set the coupon work for default shopper group
i have another shopper group, lets say wholesale , and i cant let this shopper group using the coupon since they already have a wholesale prices
(i set the pricing through taxes and calculation)

the only way to stop them from using coupon is to check the "Exclude Products on Special" option
but if i use this trick, it will makes my default shopper group cant use the coupon as well when they have a product on "sale" category in their cart
which the product on sale category already have a discount through price override

It is working for everybody because there is an error in the code I gave you above, sorry.

I have fixed the code, the only thing you need to fix is change shoppger_group_id to shopper_group_id

ok thanks its work perfectly now :)

Does this also work for version 1.4.6?

Thanks.

no, this is a virtuemart 2 problem only.

If you are having problems with virtuemart 1 and shopper groups, take a look at the user_guide.html that came your download of awocoupon at section 5.2.1 Shopper Group