Can't get the redeem points to coupon function to work

Hi.

I have setup Coupon Payout Request to Coupon - AwoCoupon.
I have created a template coupon.

When you go to the front-end, you are not able to redeem your points? You can see the Points display for AwoRewards module but no button to redeem.

https://vetexonline.co.za/images/screenshots/coupon%20payout%20details.jpg
https://vetexonline.co.za/images/screenshots/coupon%20payout%20settings.jpg
https://vetexonline.co.za/images/screenshots/reward%20point%20module.jpg

Thanks
Courtney

Hello,

You set points to amount ratio to 100. And you set minimum payout amount to 500. This means customer would have to have 500*100=50000 points before they could redeem. If you want them to redeem when they have at least $5, then set minimum payout amount to 5.

Thanks. Makes sense now.

Thanks for the quick reply. I made the change you proposed but still I cannot see the redeem button.
Note that I have 244 points.

http://www.realpharmacy.gr/images/screenshots/3.jpg
http://www.realpharmacy.gr/images/screenshots/4.jpg

Thanks again,
Victoria

Hello,

Looking at the configuration page, you did not set AwoCoupon Profile. This is required as an email is sent out with the coupon once the customer redeems.

Ahhh.. So that was it!
Thanks a lot. It works now!