Issue with discount order total being sent to PayPal express

michael54
3 years ago
0 +0 / -0

Hello

I have AwoCoupon installed on Joomla with Hikashop. I am running into an odd issue with the 15% off $80+ coupon when payment chosen is PayPal express. On the Hikashop order page it shows correct adjusted total but when sent to PayPal it is the full amount. Two customers have had this happen and when I try and reproduce it send the discount amount. If customers use the Authorize.net payment method discount total is used. I am not sure where what I could have missed for this odd issue to happen.
seyi
3 years ago
0 +0 / -0

Hello,

Is number of uses total set to 1 for this coupon?
Regards
michael54
3 years ago
0 +0 / -0

Set to 1 per cus
seyi
3 years ago
0 +0 / -0

When you click the paypal express button, an order is automatically created. By default, this will mark the coupon as used, and unable to use it again since you have it set to 1 use per customer. If for some reason the customer does not pay and comes back to the store, they will not be able to use that coupon again. I am guessing something like this is causing your issue.

In awocoupon > configuration > triggers, there is the option:
Order state to trigger coupon processing

Try setting it to a confirmed stage, instead of order creation.
Regards
michael54
3 years ago
0 +0 / -0

I have made the change. Just waiting for the next order the uses the coupon to be made.
michael54
3 years ago
0 +0 / -0

The suggestion has solved the issue. Finally had a PayPal express order that used the coupon. Thanks for your help.