Free Shipping - No Error - Not Applying

Coupon code FREESHIP2013CC at eljayxray.com is not applying. No error is generated.
I do have the shipping before selection set to yes.

Any ideas?

Hello,

Can you give more information about how the coupon is set up? Cant really test it without context.

Sure. What do you need to know? Code is FRESHIP2013CC....

I would need to know how you set up the coupon code, what you selected what values you entered. Basically all the information when you edit the coupon in the admin section.

If you prefer I can view it myself but would need temporary admin access for that, which you can send by private message.

Anyway I can post a screenshot or send you one?

You can use http://tinypic.com/
or the information on the contact us page to send images.

I just emailed you a screenshot. It may be easier to converse by email from here on....

I keep getting the below errors when I try to select shipping:


Notice: We are unable to ship UPS as an error occured. Please select another shipping method.
Notice: The error was: UPS cannot process a zero weight order.


What product can I add to the cart that will give me the option of usps ground and is also on your coupon product list?

There should be no zero weight items. Please tell me what item you tried to get and I will fix it. Just about any other item should work; try #143033.

I tried the first 2 products in the new stuff link.

Ok, I do get the shipping option, and after selecting one and going back to the cart and entering the coupon code, I get the error "coupon code not found". This is generic and does not really help. Can you go to awocoupon->configuration->error message tab and change all the errors to something identifiable?

There are many codes which ones should I change? All of them???

I changed them all.

Ok, tried it again, cant get an error to pop up. I really do not know. Have you checked the awocoupon->installation check page? Is everything required for shipping installed? Especially " Call AwoCoupon on Selection of Shipping"?

If so, I really do not know and would have to do further tests to see why. But for that I would need temporary admin and ftp access to debug, which you can send to me in a private message.

Yes, everything looks good on the install check page.

Would you need to access the whole site or is there a way I can grant you access to just the Awocoupon module? It's built on Joomla 1.5.

Not that I am aware of. There may be an extension that would allow that. Do you have a dev site where the problem is also reproduced? If so maybe can give admin and ftp access to that.

I have located your account in the back end of the site and given you manager privileges. Let me know if this is sufficient.

Please do not alter, delete, or change anything without asking me first. I'm trusting you. Thank you.

Log in here: http://eljayxray.com/administrator/

Hello,

When I try to log in, it says:
You do not have access to the administrator section of this site.

I have raised you to administrator. This is for the seyi test login not the seyi testing one BTW.

I honestly do not remember what I set for the username/pass. Can you send me a private message with the information?

Also I would need temporary ftp access. If you have something like joomla explorer installed than I can use that instead.

What's your email?

Hi,

You can get it from the contact us page:
https://awodev.com/contact

Hello,

Took a look and just noticed you are using AwoCoupon version 1.4.3.

In the very next release, there is this:
- Fixed issue from 1.4.3 for shipping coupons not being accpeted before a shipper is selected even if enabled in configuration

https://awodev.com/documentation/awocoupon-pro/release-notes

So upgrading should fix the problem.

Good. How do I get the update?

Hi,

You re-download your original file, its been loaded with the latest.
https://awodev.com/documentation/frequently-asked-questions#install-upgrade

Please tell me where I can re-download the original one I bought without having to purchase it again.