Affiliate not recording Orders

I have virtuemart 1.1.5, awo affiliate 1.0.5, awo coupon 1.5.0 I have set up an affiliate account and two transactions have occurred that have used the coupon code connected to the affiliated, but both transactions have not shown up in awo affiliate. I can see that the coupon was used in awo coupon pro, and that that same coupon is connected to the affiliate, but no transaction is coming up in awo affiliate.

I have already checked that the ps_order.php file has the correct code in it as per the Troubleshooting section. Any other suggestions?

Thanks,

Patrick

Hi Patrick,

Have the orders been confirmed? By default the commissions are calculated after the order has been confirmed, this can be changed in awoaffiliate->configuration.

that's the problem. simple things! thanks seyi.

hi in my site the problem is simillar, the orders are verified, but the comission no show in the afliates.. help

Did you set the order status where commissions are calculated in awoaffiliate->configuration?

Yes please, send a private message with temp admin access and I can look at it.

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Ok, just looked at the image you sent me on private mesage, you have this:

"Order status to calculate commission"
   - pending
  - confirmed by shopper
  - confirmed

and this:

"Order status to refund commission"
  - pending
  - confirmed by shopper
  - confirmed

So even if your commission is calculated when the order is confirmed, it is then being deleted by what you set in "Order status to refund commission".

for "Order status to calculate commission", this should really be set to a stage where the customer has paid, so confirmed.  And "Order status to refund commission". should be set to a stage where the order is cancelled, so "refunded" and "cancelled".

I work perfect, thank you very much for your help ...

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how to make paiment whit out tax?

Do you mean commission without tax?  Unfortunately there is no option for this.