[Prestashop] Only award points to shipped products


  • Default avatar
    riga75    
     6 months ago
    0

    How do I make sure that points are only given to customers whose order is shipped? And if he makes a return of even just one product, they are removed?
    thanks a lot

    stefano

  • Your avatar
    seyi    
     6 months ago
    0

    In aworewards > configuration > general screen, you can set order status to trigger and order status to refund.
  • Default avatar
    riga75    
     5 months ago
    0

    so if I put a partial refund and the customer, for example, asks for the return of a single product, does the system remove the points equal to the amount of that product?
  • Your avatar
    seyi    
     5 months ago
    +1

    No, the system removes all points or keeps them all, depending on what order status you put it in and what you  have setup in AwoRewards. For partial refunds, you would need to manually update.