The coupon you entered is not valid


  • Default avatar
    a2zcs    
     10 days ago
    0

    When checking out of Hikashop with a known (in history of uses/orders) valid coupon, I get this message "The coupon you entered is not valid" if I turn on Debug I get "No record, unpublished or expired"

    The gift certificate is NOT showing up in History of Uses/Gift Certificates. Should it?

    Please advise. what am I missing?
  • Your avatar
    seyi    
     9 days ago
    0

    Hello,

    It should only show up in history of uses > gift certificate if it is a gift certificate.  How is the coupon setup under awocoupon > coupons?
  • Default avatar
    a2zcs    
     9 days ago
    0

    Hi,
    They are all setup as Gift Certificates. There are no coupons on the system.
  • Your avatar
    seyi    
     9 days ago
    0

    Is it possible to have a direct look?  If so please send a private message with temp admin access.