Hikashop Gift Certificates - balance not available after partial use


  • Default avatar
    bmm01    
     3 years ago
    0

    Hi Seyi

    I have created a new Gift Certificate using a template with $75 value - when I test using the certificate, I can use part of the value and that works correctly.  When I go to use it again, the full $75 value is available.  This should only be the balance remaining.

    What have I done wrong in configuring the coupon?  It's a while since I've done this so I've probably missed something.

    I can grant you login if that's quicker for you.

    Thanks and regards
    Brett

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  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    Looking at the image you created a coupon template, not a gift certificate template:

    Please update it to a giftcert.
  • Default avatar
    bmm01    
     3 years ago
    0

    Hi Seyi
    Thanks for the quick reply - OK I created a new Gift Certificate template and created a new product so it looks like a Gift Certificate and it now shows me a balance but I can still only use it once.  Have a forgotten something else?

    Thanks
    Brett

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  • Your avatar
    seyi    
     3 years ago
    0

    It changed to a balance.  In awocoupon > configuration > AwoCoupon Balance, you must have this set to yes:
      Automatically add valid Gift Certificate to Balance on coupon usage

    Once it changes to a balance, you cannot use it as a coupon any more.  It is now a store credit in that specific account and can only be used as such.
  • Default avatar
    bmm01    
     3 years ago
    0

    Thanks Seyi
    Yes that's working fine now!
    All the best
    Brett