Gift Certificate Products not generate Coupon


  • Default avatar
    matteo5    
     3 months ago
    0

    Hi my Gift Certificate Products not generated coupon code and no order appears in History of Uses (Orders)  All setting are correct like in the tutorial.

    Thank you

    Matteo

  • Your avatar
    seyi    
     3 months ago
    0

    Hello,

    Did you set the order status to send a gift certificate in awocoupon > configuration > gift certificate products?  And has your order gone through that order status?
  • Default avatar
    matteo5    
     3 months ago
    0

    Hello Seyi!


    Yes Order is confirmed and in configuration "Order status for sending automatic email" is setting with Confirmed.

    I really cannot understend where is the problem.

    Thank you

    Matteo

  • Your avatar
    seyi    
     3 months ago
    0

    Hello,

    Did you set the order status to unpublish gift cert?  If so to what?

    In the same config area, there is a debug.  If you set that to yes, the next time it runs a gift cert product and fails it should enter in the text field why it failed.  Could try that.

    Really not sure, stabbing in the dark here, if you like I can look directly at it if you can send a private message with temp access.



  • Default avatar
    matteo5    
     3 months ago
    0

    Hello,


    sent to you private message

    thank you

  • Your avatar
    seyi    
     3 months ago
    0

    Hello,

    Thanks, Took a look and the error returned is cannot send profile email.  I think it has something to do with the email template although not sure what.  I change the email template for that gift certificate product in awocoupon > tools > gift certificate products

    from: Pau01CAJAREGALO

    to: Pau01TARJETAREGALO

    After that the email was sent.  Maybe try rebuilding the problem template from one that already works and the update the gift certificate product to that one.