Gift Certificate issues


  • Default avatar
    LER_PM    
     6 months ago
    0

    Hello,


    We have AWO 2.5.5 pro, Joomla 3.8.2, VirtueMart  3.2.4 and I have followed the directions for creating a product / gift certificate. Set up a gift certificate template in the coupon menu, modified the profile for the gift certificate output, created a gift certificate product in VirtueMart, followed the gift certificate product creation steps and purchased gift certificates on our test site. I have also created a custom field in VirtueMart for the recipient email.

    I see the purchases I make in VirtueMart under Orders and get a paypal email saying that the purchase is complete. My credit card does get charged but I have not had any success with generating a gift certificate code or getting an email sent to the purchasing individual or myself when purchasing any of my gift certificate VM products.

    I have been able to "Send a Voucher" under the tools menu and did get the email to send properly with the profile that I modified. This created a code and sent the email with a nice looking gift certificate.

    Could I get a little help with getting the automated gift card purchase to perform as intended? I am not sure what I am doing wrong.

    Also, there seems to be one field which is missing from the documentation: Under Gift Certificate - Product there is a field called Price Calculation Type. What should this be set to if you are trying to make a purchasable gift certificate?

    Warmly,
    Steve

  • Your avatar
    seyi    
     6 months ago
    0

    Hello,

    In awocoupon->configuration->gift certificate tab, there is an order status selection, what is that set to, and has the order in question entered the selected order status?

    Price calculation type:
      - template: a template is copied and the resulting coupon given to the customer
     -  base price: a template is copied and the value of the resulting coupon is altered to the base price of product purchased
     - base price + tax: same as base price but including tax in the value calculation

  • Default avatar
    LER_PM    
     6 months ago
    0

    Hi Thank you for the reply,

    Order status is set to Confirmed and the order is confirmed in VirtueMart.

    Thank you for the clarification on the price calculation type.


  • Your avatar
    seyi    
     6 months ago
    0

    ok, not sure then.  You can try turning on debug in awocoupon->configuration->gift certificate, then run another test.  And once the order is confirmed, check the output in the debug section.