Discount coupon entered before customer balance


  • Default avatar
    isaac79    
     2 months ago  last edited 2 months ago
    0

    Hi Seyi


    I like you your Loyalty Program idea, it working well now, I am facing another challenge with it, customer now can accumulate point thru buying product and also gift certificate, the Balance they can use to pay their future spend, if customer have discount coupon in hand, how to make deduct a discount first before charge with gift cert Balance. for current I tried both discount coupon and pay with "balance" active, it will zero the full payment (with enough Balance) no discount was given, I tried configure choose activate "multi coupon" and "render gift certificate last" doesn't help.

    please advice.

  • Your avatar
    seyi    
     2 months ago
    0

    Not sure I understand your question.

    Are you saying you have a customer balance and a coupon code to use in the cart.  The customer balance fully discounts the cart, and when you enter a coupon code, it is not used because the customer balance has discounted it?  I cannot produce this.  All codes entered should supercede any customer balance and get discounted first before the customer balance.
  • Default avatar
    isaac79    
     2 months ago
    0

    Hi Seyi


    Yes, you are correct.


    This is what i want to see "All codes entered should supercede any customer balance and get discounted first before the customer balance."

    Example  Spend MR1000; 10% Discount Code (not auto discount); Pay with (Gift Cert) Balance
    Expected Result : Discount RM100. Pay with Balance RM900; (and gain Loyalty Points and Gift Voucher based on Spend)

    # Reorder Gift Certificate Last is "active"


    Actual Result :

    A) auto pay balance activated I add discount code,  2 active  promo code  in cart
    Result : Spend RM1000; Balance Deduct RM1000 (no discount; no loyalty point; no voucher)


    B) So i removed "pay with balance" code first; leave only Discount Code. It show RM100 deduction; than I click to "pay with balance" it turn back Result A : Balance Deduct RM1000 (no discount; no loyalty point; no voucher)


    I also notice if I "pay with balance"(gift cert) , it will not
    a) gain loyalty point 
    b) generate discount coupon  (which suppose based on amount spend
    Can you please help to solve this too


  • Your avatar
    seyi    
     2 months ago
    0

    That is not what I am getting in my test locally.  In my tests, the coupon discount is discounted before discounting the customer balance.  Would need to see some screen shots this working or temp admin access to have a look.
  • Default avatar
    isaac79    
     2 months ago
    0

    Hi Seyi

    Pay balance without coupon discount

    https://snipboard.io/OvdIn8.jpg


    Without Pay with Balance, get coupon discount

    https://snipboard.io/KNQd6u.jpg

    You are welcome to access as Administrator to check from back end,


    please and thank you

  • Your avatar
    seyi    
     2 months ago
    0

    Looking at the images you cannot tell if it is discounting balance or coupon first as it shows just the total discount.   You have to create the order, then you can see what was deducted by going to awocoupon > history of uses > coupons screen.