Customer Balance not working


  • Default avatar
    joost9    
     27 days ago
    0

    On our webshop customers can login and purchase cloths from a budget that is given to them by their employer. Today many customers started complaining that the store budget is not working.


    When I log in using a "fake" account, I can see I have much store credit left, but on the checkout the store credit is not taking into account and I still have to pay.


    Can you tell me what's going on?


    Example 1:

    Here is what I see on the admin side:


    This is what the customer sees:



    Example 2:

    xoU3iSQ.jpg


  • Your avatar
    seyi    
     27 days ago
    0

    In awocoupon > configuration > AwoCoupon balance, how do you have it setup?
  • Default avatar
    joost9    
     27 days ago
    0

    B1Aodmd.png
  • Your avatar
    seyi    
     26 days ago
    0

    Hmm very strange.  Really have no idea, possible to get access to look at it?
  • Default avatar
    joost9    
     26 days ago
    0

    Hi Seyi, Can I send you a DM or something, or should I send an email with login credentials?
  • Your avatar
    seyi    
     26 days ago
    0

    You can send a private message.  Click on the envelope next to my name.