Adding credit back to gift certificate


  • Default avatar
    aka-ra    
     28 days ago
    0

    In the case of a customer refund - how do I add credit back to the customers gift certificate?

  • Your avatar
    seyi    
     28 days ago
    0

    Hello,

    Go to admin > awocoupon > history of uses and delete the entry of the use of the gift certificate.  That will add the credit back.
  • Default avatar
    aka-ra    
     28 days ago
    0

    Thank you! That's good to know.


    However, what I didn't say is that in this case the voucher was worth £110. The customer spent £100. I need to refund £50. Is there a way to add £50 back to the voucher?

  • Your avatar
    seyi    
     28 days ago
    0

    Yes, on the same screen, history of uses, you can manually add an entry by clicking the 'add new' button.  so just add it for 50.
  • Default avatar
    aka-ra    
     28 days ago
    0

    Great! Thank you