Allocation of points 1 = € 1 but wrong accounts

riga75
4 years ago
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I have set that it must assign 1 point for every euro of expenditure but I have some questions:
1) in the meantime, is it possible that the shipping costs for points are not counted? If yes, how?
2) I made an order with a total of € 43.90 but the points awarded were 40.9, where am I wrong?
thank you

If you give me an email I give you the access data to my site so you see for yourself

thanks a lot

stefano
seyi
4 years ago
0 +0 / -0

Hello

1) in the meantime, is it possible that the shipping costs for points are not counted? If yes, how?
When setting "Percent of order total" there is a dropdown box witht he options:
- Order Total
- Order Total no Tax
- (Order Total) - (Shipping)
- (Order Total no Tax) - (Shipping)
- (Order Total) - (Minimum Order Total)
- (Order Total no Tax) - (Minimum Order Total)
- (Order Total) - (Shipping) - (Minimum Order Total)
- (Order Total no Tax) - (Shipping) - (Minimum Order Total)
Make sure you select an option that subtracts the shipping.

2) I made an order with a total of € 43.90 but the points awarded were 40.9, where am I wrong?
Not really sure why there is a 3 euro difference. You would have to look at the order rule, are the excluded/included products/categories that exist in that order?

Regards
riga75
4 years ago last edited 4 years ago
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I'll show you the screenshot of the configuration. I have not put any exclusion to the various categories of products
https://nimb.ws/DXzL0p
https://nimb.ws/P6rXv0
https://nimb.ws/dMpaFr

thanks a lot
stefano
seyi
4 years ago
0 +0 / -0

Ok, still not sure. And on the credit screen, what does it show for that order? Does it say the rule used it the 1 euro = 1 point rule?

I may need to debug this directly to figure out what is going on.
Regards
riga75
4 years ago
0 +0 / -0

Where do I send you your access data?
seyi
4 years ago
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Click the envelope next to my name to send me a private message.
Regards
riga75
4 years ago last edited 4 years ago
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ok done
seyi
4 years ago
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Hello,

Just had a look, the 40.90 is for a different order.

Regards
riga75
4 years ago
0 +0 / -0

What about the order I made when points are awarded?
seyi
4 years ago
0 +0 / -0

Im sorry, I do not understand what you mean.
Regards