Allocation of points 1 = € 1 but wrong accounts


  • Default avatar
    riga75    
     17 days ago
    0

    I have set that it must assign 1 point for every euro of expenditure but I have some questions:
    1) in the meantime, is it possible that the shipping costs for points are not counted? If yes, how?
    2) I made an order with a total of € 43.90 but the points awarded were 40.9, where am I wrong?
    thank you

    If you give me an email I give you the access data to my site so you see for yourself

    thanks a lot

    stefano
  • Your avatar
    seyi    
     16 days ago
    0

    Hello

    1) in the meantime, is it possible that the shipping costs for points are not counted? If yes, how?
    When setting "Percent of order total" there is a dropdown box witht he options:
    - Order Total
    - Order Total no Tax
    - (Order Total) - (Shipping)
    - (Order Total no Tax) - (Shipping)
    - (Order Total) - (Minimum Order Total)
    - (Order Total no Tax) - (Minimum Order Total)
    - (Order Total) - (Shipping) - (Minimum Order Total)
    - (Order Total no Tax) - (Shipping) - (Minimum Order Total)
    Make sure you select an option that subtracts the shipping.
              
    2) I made an order with a total of € 43.90 but the points awarded were 40.9, where am I wrong?
    Not really sure why there is a 3 euro difference.  You would have to look at the order rule, are the excluded/included products/categories that exist in that order?

  • Default avatar
    riga75    
     16 days ago  last edited 16 days ago
    0

    I'll show you the screenshot of the configuration. I have not put any exclusion to the various categories of products
    https://nimb.ws/DXzL0p
    https://nimb.ws/P6rXv0
    https://nimb.ws/dMpaFr

    thanks a lot
    stefano
  • Your avatar
    seyi    
     14 days ago
    0

    Ok, still not sure.  And on the credit screen, what does it show for that order?  Does it say the rule used it the 1 euro = 1 point rule?

    I may need to debug this directly to figure out what is going on.
  • Default avatar
    riga75    
     14 days ago
    0

    Where do I send you your access data?
  • Your avatar
    seyi    
     14 days ago
    0

    Click the envelope next to my name to send me a private message.
  • Default avatar
    riga75    
     14 days ago  last edited 14 days ago
    0

    ok done
  • Your avatar
    seyi    
     12 days ago
    0

    Hello,

    Just had a look, the 40.90 is for a different order.


    qjK7c2b.png
  • Default avatar
    riga75    
     11 days ago
    0

    What about the order I made when points are awarded?
  • Your avatar
    seyi    
     11 days ago
    0

    Im sorry, I do not understand what you mean.