{purchaser_first_name} and other variables are no longer working

  • Default avatar
     13 days ago


    the fields {purchaser_first_name}, {purchaser_last_name}, {order_date} and {product_name} are no longer filled with the correct data. This happens within the email and within the PDF which is created.

    It looks like this within the email:

    Hello {purchaser_first_name} {purchaser_last_name},


    We are running on Joomla 3.9.18 and PHP 7.3.17 (FPM).

    Any help very much appreciated!

    Thanks in advance.

  • Your avatar
     12 days ago


    Not able to produce this issue using the latest.

    Couple of things:
    1. Are you seeing this for purchased gift certificates function?
    2. If using an editor, try to view the source.  Maybe the editor is converting the text or adding something that is causing it not to be recognized.]
  • Default avatar
     12 days ago  last edited 12 days ago

    This is pretty strange, because we did not change anything so far - and it worked since the day we installed your nice extension.

    Here is some code that we are using:

    <p>Hallo {purchaser_first_name} {purchaser_last_name},</p>

    <p>vielen Dank für den Kauf eines Gutscheins für unsere Kursangebote.</p>

    <p>Hier ist Ihr Gutschein für {recipient_name}.</p>

    And here is the result:

    Hallo {purchaser_first_name} {purchaser_last_name},

    vielen Dank für den Kauf eines Gutscheins für unsere Kursangebote.

    Hier ist Ihr Gutschein für Firma Elektro Böck.

    Some fields are working, others don't...

  • Your avatar
     11 days ago

    Really have no idea.  I am happy to look further to it if you can send a private message with temp access.