Gift Certificate Email Not Sent


  • Default avatar
    murray    
     11 years ago
     0

    Hi

    I am using the component to generate gift certificates on a client's website. I can purchase the certificates through the checkout, but the email with the code is not being sent.

    The client uses manual checkout, so has to manually change order status to "confirmed". My understanding is that at this point the email should be sent, but it isn't arriving.

    The www/tmp is writeable.

    There is a default profile selected.

    If I look in awocoupon->history of uses->orders, my gift certificate does not show up there.

    Can you advise what might be going wrong here? Are there any other directories that need to be writeable?

    Thanks

    Murray
  • Your avatar
    seyi    
     11 years ago
     0

    Hi Murray,

    Sent you a private message, awaiting reply.
    Regards
  • Default avatar
    philip    
     11 years ago
     0

    Hi Seyi,

    I am having the same trouble as murray. Can you assist me as well?

    Thanks
  • Your avatar
    seyi    
     11 years ago
     0

    Hello, have you verified the suggestions here:
    https://awodev.com/documentation/frequently-asked-questions#giftcert-autoproblem

    If so, please send temporary admin and ftp access by private message, and I can look at it.
    Regards
  • Default avatar
    andrewau    
     11 years ago
     0

    Hi Guys,

    I have tried to follow all the setup instructions and have active profile, permissions on folder setup, product setup etc etc, but still not getting codes generating and thus customers not receiving their gift certificate. would appreciate some advise please, thanks

    Andrew
  • Your avatar
    seyi    
     11 years ago
     0

    Please send a pm with temporary admin/ftp access to debug it.
    Regards
  • Default avatar
    andrewau    
     11 years ago
     0

    PM sent
  • Your avatar
    seyi    
     11 years ago
     0

    Hello,

    Took a look. You are using AwoCoupon 1.4.7, and I found that the giftcert_product table was missing 2 columns. I added these columns
    alter table #__awocoupon_giftcert_product add column vendor_name varchar(255);
    alter table #__awocoupon_giftcert_product add column vendor_email varchar(255);


    It should be working now.
    Regards
  • Default avatar
    andrewau    
     11 years ago
     0

    HI Seyi

    Thanks I will test it now.