Error code after applying gift certificate balance


  • Default avatar
    wen127    
     6 years ago
    0

    Hello Seyi,


    My gift certificate balance working perfectly, but every time I applied my gift certificate balance value in the cart, a error message "Gift Certificate: Coupon code not found or expired." appeared.

    Although the checkout amount is correctly reduce by the balance, but the error message still can confused customers.


    Do you know how can I solve this? Thank you.


    [screenshot]

    https://www.awesomescreenshot.com/image/2852239/cda7d9996b1ab14283136b352bd05a6a

  • Your avatar
    seyi    
     6 years ago
    0

    Hi, from the image, seems like you are using a one page checkout.  If you disable it, do you get the same issue?  If not upgrading the onepage might fix the problem.