I set up a basic coupon for 30% off for a sale for a client. The client asked how many times the coupon was used so I went in and looked and the History of Uses indicated 1. However, when I look through the actual orders I can see that it has been used about 6 times. When orders are processed, they are marked as complete. When the client fulfills and ships the order, they change the status to Shipped.
Not sure if this has anything to do with it, but in the configuration under triggers I have the setting "Order state to trigger coupon processing" set to confirmed.
Any idea why there is a discrepancy?