Coupon becomes inactive

  • Default avatar
     3 years ago


    I am using AwoCoupon 2.0.13 in Joomla 2.5

    Recently I came across a situation wherein the customer shops in my shop and uses the Coupon to get discount, the coupon works fine.
    When the customer makes a payment, he/she enters an incorrect card credentials and the payment gets declined (Order status: Pending). And Coupon gets Inactive.
    So when a customer makes a payment again, the Coupon is no more valid.

    Can you please let me know how can we customize so that Coupon is not made inactive until the Payment is success (Order Status:Confirmed).

  • Your avatar
     3 years ago


    I believe you are referring to this problem:

    With the pro version you can select the order status that a coupon will be processed in. In the free version, the coupon is processed on order creation.