AwoCoupon Vendor Email

Hello, Seyi.

Hi

This is the Wordpress version we are using, version 3.5.6.1

I cannot find any later versions of AWO Coupon (for Wordpress) on your site.

Please assist.

I have just noticed under our subscriptions, that our Wordpress licence is linked to ldc.c-meonline.eu (which was the development site) - this should be leinsterdrivingcampus.ie

I'm unsure how to re-assign the licence for Wordpress to leinsterdrivingcampus.ie

Many thanks

I have now downloaded the WP 3.5.6.2 plugin.

How do I upgrade the plugin from within Wordpress, without losing any of our settings etc., as the site is live, with active customers etc.?

Many thanks for all of your assistance.

I did notice that the documentation page of your site only caters for Joomla - https://awodev.com/documentation/awocoupon-pro/installation

Hello, Seyi

We have updated the plugin directly from within AwoCoupon, as recomended.

1. Using the new plugin version the admin only receives 1 (one) email, the one sent by Woocommerce, the order confirmation. The admin/ vendor does not receive anymore the detailed email from AwoCoupon, containing the coupon image and coupon number.

2. On all new orders we noticed the error presented in the image below:

3. We have configured AwoCoupon so that the detailed email message is also sent to the customer. This email contains the coupon image, but it does not contain the coupon codes, as presented in the image below (we have used both {voucher} and {vouchers} codes but none of them worked):

Please, advise. Thanks.

Hi, Seyi
Yes, that is correct - it is the email received by the client/ purchaser.

The following image presents the email body of the email template defined in awocoupon > tools > email templates

Ref image above:
1. I checked both boxes so that the email message should reach both the admin/ vendor and the client/ purchaser.
After testing only the client receives the email.
2. I used both {voucher} and {vouchers} codes, but none of the codes brings the coupon codes into the email.
Please, advise on this. Thanks.

Hi, Seyi
1. Please, find below a printscreen of the email body. The code is clean, there is no other character between the accolades/ curly brakets, except the word 'vouchers'

2. Yes, the 'tmp' folder exists

Hi Seyi

As this is on a live client website, and we urgently need this to be operational, can we provide you with WP Admin & FTP access to investigate and resolve?

Yes, please send me a private message with the info.

Thanks for the access.  First thing I noticed, in the email template edit screen you had these values for these fields:

{vouchers}: {vouchers}
{expiration_text}: {expiration_text}

I altered them to:
{vouchers}: Gift Certificate: {voucher}<br />Value: {price}{expiration_text}<br /><br />
{expiration_text}: <br />Expiration: {expiration}

The {vouchers} tag now correctly works.

In awocoupon > config > gift certificate products, I changed the order status to automatially send gift certificates from 'pending payment' and 'processing' to 'completed' as this should only be sent after payment is complete.

I tested the 'bcc', by programatically changing it to my email address.  For me it is sending fine.

Vendor email not being received, this should be fixed.

The error you were receiving in order notes should also not show any more.

Hi, Seyi
Thank you very much for your support.
Thanks a million.

Hi, Seyi
For two of our most recent orders the corresponding emails were not sent to the admin and to the client.
I checked and noticed that the Email Template was empty - no voucher image was present in the template.
I updated the voucher image and restored the coupon template and while testing the emails were sent.
My main issue is how to fix the two orders for which the emails were not sent?
The vouchers were generated - I can find them in the Report: Purchased Gift Certificate List, but how can I send/ resend them to the client and to the admin?
Please note that for all new orders (placed after the plugin update) I get this error - Error during status transition. Could not access file: /var/www/[hidden]/[hidden]/webspace/httpdocs/ [domain] /wp-content/plugins/awocoupon/tmp/1595327523224490365.jpg
The tmp folder is there, but the issue persists...
I am looking forward to receiving your reply.
Regards,

Hi, Seyi
Thank you for your kind answer.
Regards,