We have imported a large number of GiftCerts assigned to users to be used and the balance after use assigned to customer balance.
Looking at the database the GiftCert is used without issue, however the Customer Balance entry is NOT created and the remaining balance not showing.
I am aware of the issues with import as all your documentation is out dated with regarded to managing assets, and have had no success getting any support.
Updated documentation for import and for using API functions would be very helpful, however for the moment just some help with this issue would be much appreciated.