Rule not working


  • Default avatar
    iRescue.gr    
     11 months ago
    0

    For some reason I cannot understand, I cannot get aworewards to reward points.
    I copied the exact same settings that I had on another website but it still doesn't work.
    I am attaching my rule configuration. Could you help me find out where I'm wrong?
    Best Regards,
    George Angelopoulos Z3hZMrG.png
  • Your avatar
    seyi    
     11 months ago
    0

    Hello,

    The rule looks fine.  I would take away the shopper group restriction just to see if it makes a difference.  Also in aworewards->configuration you have the order status set for triggering the rule?  And your orders are in that state and were created at the beginning or 2017 or later?
  • Default avatar
    iRescue.gr    
     11 months ago
    0

    I tried adding the shopper group later because that didn't work on the first try.
    Also the order statuses are configured correctly (or so I think) and I tried making some test orders after the rule creation but that didn't work.
    Could you possibly take a look?
  • Your avatar
    seyi    
     11 months ago  last edited 11 months ago
    0

    Hello,

    Happy to, please sent temp access via private message and I will.

    Hi,

    Thanks for the access.  I just  tested it and it worked for me. 

    - Added a new user
    - Processed an order, through bank transfer
    - Manually updated the order to 'completed'
    - In AwoRewards -> Credit, the points are there.
  • Default avatar
    iRescue.gr    
     11 months ago  last edited 11 months ago
    0

    This is very strange.
    I just saw that it also rewarded points for my previous orders.
    How much time does it take to reward the points?
    Doesn't it happen immediately?


    Thanks for taking the time to test
  • Your avatar
    seyi    
     11 months ago
    0

    Yes, the points should be processed when the order status changes to 'completed'.

    And even if for some reason they are not processed then, there is cron that runs that checks for orders that should be rewarded that are not and rewards them.