Points on order: delay points + points expiration


  • Default avatar
    zorigo    
     7 months ago
    0

    Is it possible to delay the awarding of points for 30 days?

    The idea is that on our web site, a person could come in and order $1000 worth of merchandise and receive 100 points (equivalent to $100). However, if they refund that order we also need to get that 100 points back. Our return policy is 30 days, so we wanted to delay the awarding of points until 30 days after.

    I know you could to it via a coupon, but the client does NOT want to issue coupons for points. They want the customer to just be able to use points on checkout to pay for purchases.

    Finally, is there a way for actual points to expire 12 months after being awarded?
  • Your avatar
    seyi    
     7 months ago
    0

    Hello,

    Unfortunately there is no feature to delay points been added. The best you could do without some custom codeing is to add a new order status, something like, process points, and in aworewards->configuration change order status to trigger to this status. Then after 30 days manually move orders to that status to trigger rewards.

    And for the second question, AwoRewards does not expire points. You could however have points automatically transferred to Alpha user points. I believe that extension supports expiring points.
  • Default avatar
    zorigo    
     7 months ago
    0

    OK.. Thank you for the guidance!