Can't get the redeem points to coupon function to work


  • Default avatar
    info@web-guru.co.za    
     9 months ago
    0

    Hi.

    I have setup Coupon Payout Request to Coupon - AwoCoupon.
    I have created a template coupon.

    When you go to the front-end, you are not able to redeem your points? You can see the Points display for AwoRewards module but no button to redeem.

    https://vetexonline.co.za/images/screenshots/coupon%20payout%20details.jpg
    https://vetexonline.co.za/images/screenshots/coupon%20payout%20settings.jpg
    https://vetexonline.co.za/images/screenshots/reward%20point%20module.jpg

    Thanks
    Courtney

  • Your avatar
    seyi    
     9 months ago
    0

    Hello,

    You set points to amount ratio to 100. And you set minimum payout amount to 500. This means customer would have to have 500*100=50000 points before they could redeem. If you want them to redeem when they have at least $5, then set minimum payout amount to 5.
  • Default avatar
    info@web-guru.co.za    
     9 months ago
    0

    Thanks. Makes sense now.
  • Default avatar
    victoria021101    
     8 months ago
    0

    Thanks for the quick reply. I made the change you proposed but still I cannot see the redeem button.
    Note that I have 244 points.

    http://www.realpharmacy.gr/images/screenshots/3.jpg
    http://www.realpharmacy.gr/images/screenshots/4.jpg

    Thanks again,
    Victoria
  • Your avatar
    seyi    
     8 months ago
    0

    Hello,

    Looking at the configuration page, you did not set AwoCoupon Profile. This is required as an email is sent out with the coupon once the customer redeems.
  • Default avatar
    victoria021101    
     8 months ago
    0

    Ahhh.. So that was it!
    Thanks a lot. It works now!