Cannot reward points


  • Default avatar
    wen127    
     3 months ago
    0

    Hello Seyi,

    I'm having trouble to reward customers by points.

    1. I've set a rule which reward 2.5% points per order by everyone.
    2. In aworewards->configuration, the order status was set.
    3. I've done several tests and no points show in frontend or the backend.

    Reward by awocoupon is perfectly working fine.

    I've set up a referral reward like the example https://awodev.com/documentation/aworewards/examples/referral-rule, and no points been reward either.


    Thank you in advance.
  • Your avatar
    seyi    
     3 months ago
    0

    Hello,

    Can you check and verify that the AwoRewards plugins are enabled?
  • Default avatar
    wen127    
     3 months ago
    0

    Yes, AwoRewards plugins are enabled and will perfectly rewarded by coupon (only choose point will cause the issue).

    Please see:
    http://www.awesomescreenshot.com/image/1512320/8dab8712c19613a102c82294e606db6c


    Thank you.
  • Your avatar
    seyi    
     3 months ago
    0

    Hello,

    Can you give details of exactly how you setup the points rule that does not work?

    If instead you prefer, I can have a direct look at it, but you would have to send a private message with temporary admin access.
  • Default avatar
    wen127    
     3 months ago
    0

    Hello Seyi,

    Of course, I've just send you a PM with temporary admin access, thank you for take a look.
    And, while I'm creating your account, there was a weird thing happened.

    I created your temp account "Seyi" with root admin, but your account been apply to a friend of another account I tested to be a sponsor days ago.

    http://www.awesomescreenshot.com/image/1523394/c3151df02e73d30e807fb62468baf163
    As you can see the account I tested, and Seyi be the new "friend" while Seyi was directly created on the backend by other admin account (should have no relation to the account).


    http://www.awesomescreenshot.com/image/1523395/23cb6a03d130307bd485658987759065
    The account I tested is not showing "friend" nor get any reward points, but "Seyi" did.


    Thank you for your time, really appreciate your advice.
  • Your avatar
    seyi    
     3 months ago
    0

    Hello,

    As this is a staging site, my guess is you have been playing around with sponsor registration links. If so, then a cookie is added to your computer when you registered the customer, it checked the cookie to see if the sponsor is there and attached to the sponsor. Obviously should not do this when you are registering through the admin interface. Will get that fixed for future versions.
  • Default avatar
    wen127    
     3 months ago
    0

    Hi Seyi,

    Understood, thank you.

    One more question, what's the reason that the other account I tested, using sponsor registration links, and registered the account through front end, will not get the reward point nor be mark as friend?

    Thank you for your help.
  • Your avatar
    seyi    
     3 months ago
    0

    Hello,

    Just had a look at the order rule, and it seems to work fine for me.

    I ordered an item and marked it as paid.

    In aworewards->credit history, you can see the points I received.

    You also have it set to automatically move points to AwoCoupon Balance.

    So in the front end here:
    index.php?option=com_awocoupon&view=giftcerts

    I can see the points converted to a balance for use.

    And here, I can see the points that was awarded and paid out in aworewards:
    index.php?option=com_aworewards&view=credit
    index.php?option=com_aworewards&view=payment
  • Your avatar
    seyi    
     3 months ago
    0

    If you send me the registration link I test it.
  • Default avatar
    wen127    
     3 months ago
    0

    Just send a PM.
    Thank you very very much!
  • Your avatar
    seyi    
     3 months ago
    0

    Thanks for the link. Just tested it and it works fine for me.

    In admin see aworewards->referral to see the new user linked to the sponsor, and aworewards->credit history to see the points assigned.
  • Default avatar
    wen127    
     3 months ago
    0

    Thank you Seyi, it works on my end, too.
    Don't know why I tested several times days ago and it won't work, maybe the problem is the email I've tested...a glitch or something.

    I found an tiny issue though.
    When there are a reward point and automatically move points to AwoCoupon Balance. (Like my setup)
    The user has to logout & re-login to see the balance been update.
    Refresh the browser won't refresh the balance.

    http://www.awesomescreenshot.com/image/1524047/2205f6161ef9f16476b86e2596924b0a

    Thank you for your kindly help, really appreciate it.

    Best Regards
  • Your avatar
    seyi    
     3 months ago
    0

    Hello,

    The issue will be fixed in the next version. In the mean time, you can alter code to fix it:

    in www/administrator/components/com_awocoupon/helpers/awolibrary.php, around line 1094 is this:

    <?php
            
    if(!is_null($balance)) return $balance;
    ?>


    Delete or comment out that line.