Free Shipping - No Error - Not Applying


  • Your avatar
    seyi    
     3 years ago
    0

    Coupon code FREESHIP2013CC at eljayxray.com is not applying. No error is generated.
    I do have the shipping before selection set to yes.

    Any ideas?
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    Can you give more information about how the coupon is set up? Cant really test it without context.
  • Default avatar
    Eljay    
     3 years ago
    0

    Sure. What do you need to know? Code is FRESHIP2013CC....
  • Your avatar
    seyi    
     3 years ago
    0

    I would need to know how you set up the coupon code, what you selected what values you entered. Basically all the information when you edit the coupon in the admin section.

    If you prefer I can view it myself but would need temporary admin access for that, which you can send by private message.
  • Default avatar
    Eljay    
     3 years ago
    0

    Anyway I can post a screenshot or send you one?
  • Your avatar
    seyi    
     3 years ago
    0

    You can use http://tinypic.com/
    or the information on the contact us page to send images.
  • Default avatar
    Eljay    
     3 years ago
    0

    I just emailed you a screenshot. It may be easier to converse by email from here on....
  • Your avatar
    seyi    
     3 years ago
    0

    I keep getting the below errors when I try to select shipping:


    Notice: We are unable to ship UPS as an error occured. Please select another shipping method.
    Notice: The error was: UPS cannot process a zero weight order.


    What product can I add to the cart that will give me the option of usps ground and is also on your coupon product list?
  • Default avatar
    Eljay    
     3 years ago
    0

    There should be no zero weight items. Please tell me what item you tried to get and I will fix it. Just about any other item should work; try #143033.
  • Your avatar
    seyi    
     3 years ago
    0

    I tried the first 2 products in the new stuff link.

    Ok, I do get the shipping option, and after selecting one and going back to the cart and entering the coupon code, I get the error "coupon code not found". This is generic and does not really help. Can you go to awocoupon->configuration->error message tab and change all the errors to something identifiable?
  • Default avatar
    Eljay    
     3 years ago
    0

    There are many codes which ones should I change? All of them???
  • Default avatar
    Eljay    
     3 years ago
    0

    I changed them all.
  • Your avatar
    seyi    
     3 years ago
    0

    Ok, tried it again, cant get an error to pop up. I really do not know. Have you checked the awocoupon->installation check page? Is everything required for shipping installed? Especially " Call AwoCoupon on Selection of Shipping"?

    If so, I really do not know and would have to do further tests to see why. But for that I would need temporary admin and ftp access to debug, which you can send to me in a private message.
  • Default avatar
    Eljay    
     3 years ago
    0

    Yes, everything looks good on the install check page.

    Would you need to access the whole site or is there a way I can grant you access to just the Awocoupon module? It's built on Joomla 1.5.
  • Your avatar
    seyi    
     3 years ago
    0

    Not that I am aware of. There may be an extension that would allow that. Do you have a dev site where the problem is also reproduced? If so maybe can give admin and ftp access to that.
  • Default avatar
    Eljay    
     3 years ago
    0

    I have located your account in the back end of the site and given you manager privileges. Let me know if this is sufficient.

    Please do not alter, delete, or change anything without asking me first. I'm trusting you. Thank you.

    Log in here: http://eljayxray.com/administrator/
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    When I try to log in, it says:
    You do not have access to the administrator section of this site.
  • Default avatar
    Eljay    
     3 years ago
    0

    I have raised you to administrator. This is for the seyi test login not the seyi testing one BTW.
  • Your avatar
    seyi    
     3 years ago
    0

    I honestly do not remember what I set for the username/pass. Can you send me a private message with the information?

    Also I would need temporary ftp access. If you have something like joomla explorer installed than I can use that instead.
  • Default avatar
    Eljay    
     3 years ago
    0

    What's your email?
  • Your avatar
    seyi    
     3 years ago
    0

    Hi,

    You can get it from the contact us page:
    http://awodev.com/contact
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    Took a look and just noticed you are using AwoCoupon version 1.4.3.

    In the very next release, there is this:
    - Fixed issue from 1.4.3 for shipping coupons not being accpeted before a shipper is selected even if enabled in configuration

    http://awodev.com/documentation/awocoupon-pro/release-notes

    So upgrading should fix the problem.
  • Default avatar
    Eljay    
     3 years ago
    0

    Good. How do I get the update?
  • Your avatar
    seyi    
     3 years ago
    0

    Hi,

    You re-download your original file, its been loaded with the latest.
    http://awodev.com/documentation/frequently-asked-questions#install-upgrade
  • Default avatar
    Eljay    
     3 years ago
    0

    Please tell me where I can re-download the original one I bought without having to purchase it again.

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