How can I test to see if the gift certificate emails are working? Can I do this while the e-commerce portion of my site is still in test mode?
- While testing our install, when we manually convert things from Pending to Confirmed the email goes out but it isn't imprinting the details on the Coupon. It seems to work fine when the order comes through as confirmed. The notification email triggers with the correct variables, but it doesn't put them on the image.
- No, they don't seem to be doing that anymore. Also, all the font colors are set to alice blue
This was working just peachy ... any idea why it would suddenly change up? I ran through a number of Preview uses before configuring the coupon in the first place, and they emailed out with the imprinted details as well.
- No, the image did not change between the coupon working and not-working. I have a replacement image for the client (they wanted to change the style somewhat) that I can add in now to see if things change. I'm also making sure it's a 24-Bit PNG.
Any other things that you know that could affect the generation of the imprinted coupon?
- Several of the tests we initially performed on the file were successful - the old image worked fine on about 8 test orders and numerous previews before hiccuping.
Also, checking the file, it appears it was 24 Bit to start with... "(24 BitsPerPixel)" from the EXIF data.
So just to be sure I understand (so I can communicate back to the client) there's no known history of the system resetting or otherwise dropping the imprinting process outside of the 8Bit issue linked to previously? It is possible we had some other interference with a different component, we can explore that route if / as it seems like there are no other known issues on the awo front.