[Resolved] Prestashop : No email send


  • Default avatar
    charles7    
     3 years ago
    0

    Hi,

    I just bought AwoCoupon Pro for Prestashop and install it, but nothing happend when somone buy a Gift Certificates product.

    I create a product just for that (with 3 text fields), and then, a coupon template, and a gift certificates with ID's of each text field.

    I also insert the 3 files in /override/classes and the fourth in /override/controllers.

    Can u help me finding why no email are send ?

    Prestashop : 1.4.6.2
    AwoCoupon Pro 1.1.5
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    Did the order go through the payment accepted stage?
  • Default avatar
    charles7    
     3 years ago
    0

    Yes she did.

    It seems that no codes are generated and no mail sended. But I did'nt find why yet...
    What is strange is that a "normal" code created with Awo works fine...Maybe the hook is not recognized ?
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    It could be a number of things. If for some reason it cannot send the email after the code has been generated, it deletes the code and reverts everything back as it if was never called.

    If you like I can take a look if you pm temporary admin/ftp access.

    The only other thing I can think of is make sure the webserver has permissions to write to the below folder:
    modules/awocoupon/giftcert/temp
  • Default avatar
    charles7    
     3 years ago
    0

    After some research, it seems to be a problem of authentication. But i don't understand why !

    I get this error :
    SMTP -> ERROR: Password not accepted from server: 535 5.7.0 authentication failed
    SMTP -> FROM SERVER:250 2.0.0 Reset state

    Notice: SMTP Error: Could not authenticate.

    But my password isn't wrong (i print it on screen...)!
  • Default avatar
    charles7    
     3 years ago
    0

    Authentication solved, but still no mail sended...
  • Default avatar
    charles7    
     3 years ago
    0

    Solved, authentication was the only one problem...

    Thanks anyway !