Please Help. Can't Get Gift Certificates To Send


  • Your avatar
    seyi    
     6 years ago
    0

    Seyi,

    I am having an urgent situation. My project is set to launch today, but I am having a slight issue with Gift Certificates. We have test bought a few gift certificates, but no email is being sent.

    To my knowledge, I think I have everything set up properly, but am not 100% sure.

    Do you mind helping me for a moment? I think someone with your experience could fix it in a few minutes.

    I will be happy to provide you with any info/access that you will need.

    Thanks,
    Adam
  • Your avatar
    seyi    
     6 years ago
    0

    By default the gift certificate is sent when the order status is on the confirmed stage. Is this the case? If you are still having problems, please pm me ftp/admin access and I can look at it.
  • Default avatar
    linda7    
     6 years ago
    0

    I am having the same problem.

    I have been working on configuring gift certificates. I resolved an earlier problem with shipping charges and then moved on to testing.

    When I did my first few tests I received an email that included the Gift Certificate code but NO image.

    From the profile page I added the image as a link and I no longer receive the email with the Gift Certificate code.

    I have verified that all of my test orders are "confirmed" on the VirtueMart order page and I am receiving the normal site notifications that the purchased have been made.

    I tried setting the default profile to each of the profiles that came with the AWO program and still did not receive the notification email

    What should I try next?

    Linda
  • Your avatar
    seyi    
     6 years ago
    0

    Can you take a look on the installation check page and verify that 'Sellable gift certificates' is installed please?
  • Default avatar
    linda7    
     6 years ago
    0

    Yes, Sellable Gift Certificates is installed.
  • Default avatar
    linda7    
     6 years ago
    0

    Yes, sellable gift certificates is installed.
  • Default avatar
    linda7    
     6 years ago
    0

    Sorry, I seem to be posting out of order - but yes it is installed.
  • Your avatar
    seyi    
     6 years ago
    0

    Strange, I am not sure what it could be. Here are some possible problems:
    - If you look on the configuration screen is the order status set to confirmed?
    - Is the www/tmp directory writable?
    - do you have a default profile selected?
  • Default avatar
    linda7    
     6 years ago
    0

    Yes - all of the orders are confirmed.

    www/tmp directory - not sure what you are referring to - if it is my regular tmp directory it is writable

    and Yes I do have a default style selected. Additionally - I have tried each of the profiles as the default without a change.
  • Your avatar
    seyi    
     6 years ago
    0

    I am stumped. If you can give me ftp/admin access I can debug it.
  • Default avatar
    linda7    
     6 years ago
    0

    Pleased let me know if you have any questions
  • Default avatar
    dwidoo    
     5 years ago
    0

    I think everything is configured properly.

    Could you please help me?

    D.
  • Your avatar
    seyi    
     5 years ago
    0

    Hello,

    In www/administrator/com_awocoupon/awocoupon.config.php, can you change
    <?php
    define
    ('com_awocoupon_GIFTCERT_TEMP'JPATH_ROOT.'/administrator/tmp');
    ?>


    to
    <?php
    define
    ('com_awocoupon_GIFTCERT_TEMP'JPATH_ROOT.'/tmp');
    ?>


    And see if that fixes the problem
  • Default avatar
    dwidoo    
     5 years ago
    0

    Code is not exactly the same as your quote (all the define are in the ) but I understood the change needed.
    To test if it has fixed the problem, should I change the status of the order from confirmed to cancelled then to confirmed ?
  • Your avatar
    seyi    
     5 years ago
    0

    Yes, you can change the status to anything but confirmed and back to confirmed.
  • Default avatar
    dwidoo    
     5 years ago
    0

    Perfect, seyi, thank you!

    Quick questions :

    _is it possible to use more than one gift certificate or coupon for one order?

    _if two gift certificates of same amount are ordered (quantity = 2 of the product linked to gift certificate), would your module generate 2 gift certificates and 2 e-mails?

    Thanks again for your quick and efficient help.

    D
  • Your avatar
    seyi    
     5 years ago
    0

    Great, glad it works.

    And yes, if a customer bought a quantity of 2 and/or other gift certificate products, all the gift certificates are generated and sent within the email.
  • Default avatar
    dwidoo    
     5 years ago
    0

    Thank you.

    What about my first question?
  • Your avatar
    seyi    
     5 years ago
    0

    Sorry missed it. No it is not, this is a virtuemart behavior. I am planning to add parent coupons, where you could combine multiple coupons into 1 code.
  • Default avatar
    sandra85    
     a year ago
    0

    This comment has been moved here.