The particular product is unable to waive When I chose the minimum value as overall.


  • Default avatar
    Chris Yi    
     3 years ago
    0

    For example, I chose the minimum value as overall, I setted the products A + products B will get discout. But the specific products C were also included.

    If I chose the minimum value as specific, however, the products will be separated and unable to combine.

    We need the system be able to offer the discout when the products A + Products B reach the amount , but have to exclude the products C.


    Please help to check if there is any way to solve this problem.
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    If you are referring to a buy x get y coupon, the minimum (specific) will only work on the buy x, since this is what triggers a discount. Is this the type of coupon you are referring to?
  • Default avatar
    Chris Yi    
     3 years ago
    0

    For example, I setted three kinds of product i.e.
    Product A $5500.
    Product B $4000.
    Product C $3000.



    please help to set this coupon and open it with Automatic Discounts.

    -------------------------------------
    Coupon Details
    -------------------------------------
    Function Type : coupon
    Coupon Code :XXX
    Published : Published
    Percent or Amount : Amount
    Discount Type : Overall
    Value : 500
    OR
    Value Definition : --

    -------------------------------------
    Optional Fields
    -------------------------------------
    Number of Uses : --
    Minimum Value : Overall/5000
    Start Date : --
    Expiration : --
    Exclude Products on Special : --
    Exclude Gift Certificate Products : --
    Admin Note : --

    -------------------------------------
    Customers
    -------------------------------------
    Shopper Group : anonymous(Include )

    -------------------------------------
    Asset
    -------------------------------------
    Type : product
    product C
    Exclude




    When the customer buys product A + product B total amount is $9500 - get discount $500. (this is correct)
    However, if the customer buys product B + product C total amount is $7000 - get discount $500. (this is wrong since the product C should be excluded.)

    Hope you know I mean and send me your comments.
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    In your coupon, you are excluding product C, so if you set minimum value to 500 specific, then it should work as you want. It should only count the total of all products, excluding product C.
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    Did you set the minimum value to specific? I need more information about what you set up and what happened to understand why its not working.