The client is very large and gets 1000's of transactions a month. When you are looking at the transactions the shipping does not actually show up as free, but instead you see a coupon of the value of the shipping being subtracted from the order. This is both confusing to end user because they still see a shipping charge on the front end of the website and it is a management nightmare from a quickbooks or the avalara tax extension we use standpoint because the shipping is not showing up as free and therefore it is causing the clients to be taxed on the shipping even though the shipping is actually free because the coupon took the value off
Can you please change awo coupon to where when you set a shipping coupon it actually takes the discount from the shipping itself and not as a coupon?
Here is a picture of the setup to further clarify.