My Installation Error: Component is no where to be found!


  • Default avatar
    peter15    
     2 years ago
    0

    Hello,

    I just purchased Awo Coupon Pro 2x and attempted in install it..

    I uploaded zip file into the extension manager, and it resulted in a screen that said "Database Tables successfully installed"..

    However, there is no Awo plugin nor a component to be found.

    I would love some support for this!

    thank you,

    Peter
  • Your avatar
    seyi    
     2 years ago
    0

    Hello,

    Did you unzip first, the coupon installation file should start with com_awocoupon...
  • Default avatar
    peter15    
     2 years ago
    0

    thanks for the response..

    Yes, I did. I unzipped the first file, and installed the 2nd zip file: com_awocoupon-PRO-2.2.7

    ..I received a successful Database tables installed...yet I see no plugin or component available.
  • Your avatar
    seyi    
     2 years ago
    0

    so if you go to extensions->extension manager->manage and search for AwoCoupon, you see it there?

    And if you look under components, there is no AwoCoupon menu?
  • Default avatar
    peter15    
     2 years ago
    0

    Correct and Correct.

    I'm currently running on Joomla! 2.5.16 and Virtuemart 2.0.26a
  • Your avatar
    seyi    
     2 years ago
    0

    in admin can you go directly to the url

    administrator/index.php?option=com_awocoupon

    Do you see the component then?
  • Default avatar
    peter15    
     2 years ago
    0

    Oh, interesting! I see the AwoCouponPro dashboard however, I can't click on the menu items without being directed to a white screen.

    Also, just below the dashboard menu I see an error notification..

    It says Error loading component: com_awocoupon, 1
  • Your avatar
    seyi    
     2 years ago
    0

    Very strange, seems something messed up while installing. Can you uininstall and reinstall?
  • Default avatar
    peter15    
     2 years ago
    0

    Okay, so I uninstalled the component,,which was a bit tedious as I can't see the component to begin with which means I can't install it through joomla.

    After manually deleting all the folders and dropping the database tables, I re-installed the component.

    And I still can't see the component.

    Perhaps I didn't delete all the files manually? I tried..

    What is my recourse to try to get this working?

    Thanks,

    Peter
  • Your avatar
    seyi    
     2 years ago
    0

    Hello Peter,

    If you can send a private message with temporary access I can have a look at it.
  • Default avatar
    peter15    
     2 years ago
    0

    Will do Seyi,

    thank you for the assistance.
  • Default avatar
    aloupis    
     2 years ago
    0

    I am having the exact same problem.
    Is there a solution available?
  • Your avatar
    seyi    
     2 years ago
    0

    Just made a minor release that should fix this problem. Please get latest:
    https://awodev.com/documentation/frequently-asked-questions#install-upgrade
  • Default avatar
    aloupis    
     2 years ago
    0

    I updated and everything is ok
    Thank you very much