It takes a long time to receive a certificate


  • Default avatar
    kent73    
     3 years ago
    0

    Hi Seyi,

    It generally takes a long time to receive a gift certificate after it as been ordered - generally between 45 minutes and 4 hours. Do you know why this is? Is there a setting that will speed this up? Is this a known issue?

    Thanks,
    Kent
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    The gift certificate emails are triggered when the order's status is moved to the confirmed stage, unless the order status has been changed within awocoupon->configuration->gift certificates.

    So are the orders automatically confirmed? If so, there is no reason they should take 4 hours to be sent out.
  • Default avatar
    kent73    
     3 years ago
    0

    Hi Seyi,

    Yes, orders are automatically confirmed. Strange. Order confirmation emails are sent out right away. I get an email confirming to me that I have purchased the certificate. But I don't receive the actual certificate until some time later.

    Has anyone else experienced this? I've had the same issue on two different servers.

    Kent
  • Default avatar
    kent73    
     3 years ago
    0

    Sorry Seyi,

    I installed another module - a custom update to gift messaging. It was conflicting with Awo. Sorry to bother you.

    Kent
  • Your avatar
    seyi    
     3 years ago
    0

    Great, I am glad you solved it, because I really had no idea.