Gift Certificates Don't Send When Multiple Items In Cart


  • Default avatar
    DarkeRetribution    
     2 years ago
    0

    Hi,

    I have gift certificates being used as certificates of authenticity when a customer purchases an item. They add an item to their cart and upon order confirmation status they are sent a certificate of authenticity via awocoupon pro. This works fine with one item...however if a customer adds two or more products to their cart with gift certificates for each one then no email is sent. It looks like in the backend its created, but nothing gets sent...also the gift certificate shows up on the "orders" page of History of uses but not the "gift certificates" page of history of uses.

    So in short, if some wanted to sell 3 gift certificate products they would not be able to do so at the same time, only individually as 3 seperate orders as your system does not generate emails for orderes containing multiple gift certificate items. I guess it doesnt know how to handle which one to send or handling multiple gift certificates at the same time.

    In my case, if i wanted to sell items in virtuemart with certificates of authenticity for each its doable if a person only has 1 item in their cart. Once they have 2+ items in their cart the emails arent sent.

    How can we fix this?
  • Default avatar
    DarkeRetribution    
     2 years ago
    0

    If that was a little confusing, the main question is how can i make it possible for someone to buy 3 items at the same time in virtuemart

    Item 1 = gift certificate product
    Item 2 = gift certificate product
    Item 3 = gift certificate product

    If i complete the order i need to get an email with either 1 gift certificate for all 3 items (preferably), or 1 gift certificate for all 3 emailed seperately.
  • Your avatar
    seyi    
     2 years ago
    0

    Hello,

    By default you recevie 1 email with all 3 gift certificates attached.

    So if I understand correctly, you purchase 1 gift certificate and receive the gift certificate email, but if you purchase 2 or more gift certificates, you receive no gift certificate email at all?
  • Default avatar
    DarkeRetribution    
     2 years ago
    0

    I dont seem to be able to send emails out at all for anything from the component. Can you take a look?
  • Your avatar
    seyi    
     2 years ago
    0

    Certainly. Please send temp access via private message.