Error when updating. Coupon code not found. Please try again.


  • Default avatar
    wendy69    
     2 years ago
    0

    Hello,
    We recently updated our AWO Pro to the latest version (2.2.6) and we're using Joomla 2.5.14. We have 3 coupons set up to offer various amounts off depending on the amount of the order and then we set up 3 automatic discounts so that when a shopper reaches that certain level of products in their cart, they would receive that level of discount. We have had it set up that way for months and have used it several different times.

    However, when we just did the latest update yesterday, we are now getting an error code in the shop "Coupon Name - Coupon code not found. Please try again"
    It gives the user the lowest level of discount, no matter what, but then if they have enough product in their cart to reach the second level of discount it has the error code that the coupon could not be found.

    In the meantime, since it was only a 3 day promotion, we changed the order of the automatic discount so it's giving them the correct amount off, and changed the error message to "coupon applied" so users don't realize it's an error, but we still need to figure out a way to make it work like it did before without the error of course.

    Can you please help us to rectify. I'd be happy to send you login information.
    Thank you for your help!
  • Your avatar
    seyi    
     2 years ago
    0

    Hello,

    Yes, can you please send me a private message with access information to take a look?