Discount Code Removed After Checkout


  • Default avatar
    am    
     a year ago
    0

    Hi I am getting a large amount of customers who enter a coupon code during checkout and then its removed in the final order, they claim they enter the discount code and verify the amount is discounted but then after completing the order the discount code is removed. I haven't been able to replicate the issues, but it's happened so many times I believe it's a bug. All of the coupon codes having issues are one time per customer and all these are new customers.

    VirtueMart 2.0.24
    AwoCoupon PRO 2.3.5
  • Your avatar
    seyi    
     a year ago
    0

    Hello,

    Are you using a one page chceckout extension? Did this problem only start with version 2.3.5?
  • Default avatar
    am    
     a year ago
    0

    Yes I am using VirtuePlanet One Page Checkout. I am not sure if it was with the previous version as well but I have begun to notice it more now with 2.3.5, it has got to the point where I have multiple customers emailing me everyday saying that the discount was applied during checkout but was then removed in the final order confirmation. Then I look back at theirs orders and notice the discount code had already been used so should gave them an error message.
  • Your avatar
    seyi    
     a year ago
    0

    Hello,

    Try this:
    http://awodev.com/forum/awocoupon/help-section/minimum-value-not-reached-0#comment-7961
  • Default avatar
    am    
     a year ago
    0

    I already applied that code, that was for my previous issue where I was having issues with minimum value not reached.
  • Your avatar
    seyi    
     a year ago
    0

    Hello,

    Cant seem to reproduce this issue. Possible to send temp admin access through priviate message to have a look?