Coupons stopped working


  • Default avatar
    andrewau    
     3 years ago
    0

    Hi

    Previously my coupon codes were working perfectly well however for some reason my coupons no longer work, it keeps saying Coupon code not found. Please try again. and i have tried multiple configurations. Any advise would be appreciated, thanks.
    Andrew
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    Are you using AwoCoupon 1 or 2? If AwoCoupon 1, go to awocoupon->installation check and verify that at least the required are installed. If AwoCoupon 2, ensure that the awocoupon plugin for virtuemart is installed and published. In both cases you can go to awocoupon->configuration->error messages and change the errors to something identifiable. If you receive an awocoupon error in the front end, you at least know its coming through awocoupon and why it is failing.
  • Default avatar
    andrewau    
     3 years ago
    0

    Hi Seyi,

    I dont have pro so installation check doesnt work, i am running version 1.
    Thanks
  • Your avatar
    seyi    
     3 years ago
    0

    Ok, then you will need to manually verify this code is installed:
    http://awodev.com/documentation/awocoupon-free#Installation-2
  • Default avatar
    andrewau    
     3 years ago
    0

    Yes confirmed and installed correctly. Any other thoughts? BTW it was working fine.
    Thanks
    Andrew
  • Your avatar
    seyi    
     3 years ago
    0

    I would suggest making a simple coupon code, 1% discount with no restrictions and trying it to verify its not going through awocoupon,

    Also if you have added an override, this may be the cause. Try checking if the following file exists
    www/components/com_virtuemart/themes/[your_theme]/override/ps_coupon.php
  • Default avatar
    andrewau    
     3 years ago
    0

    Hi Seyi,

    Ok so I tried a basic coupon and it worked. So then with my coupon i removed the number of uses condition which i have (1 use per customer) and the coupon works. So the issue is the number of uses condition. How do i fix this please, thanks.
    Andrew
  • Your avatar
    seyi    
     3 years ago
    0

    In the free version you are required to log in to use a coupon if one or more of the following is picked
    - number of uses per customer
    - selected specific customer

    So please verify you are logged in when using the coupon code, and you have not maxed out the number of uses.
  • Default avatar
    andrewau    
     3 years ago
    0

    Hi Seyi,

    If i had the pro version can i use the coupon without being logged in?
    Andrew
  • Your avatar
    seyi    
     3 years ago
    0

    For number of uses per customer there is no required log in in the pro version. For selecting specific customer when creating the coupon, customer is required to log in.