Coupon usage not showing


  • Default avatar
    aftertaf    
     3 months ago
    0

    Hi,

    I saw old threads on this, but as they are very old, starting a new one.


    Using the newest AwoCoupon 2.5.8.1 and Virtuemart 3.2.2 on J3.7.3 so unsure that the fixes in the old threads are still relevant or not, or if i failed to set something up correctly.

    I set up a 10% off coupon that is free to use for anyone registered , with a few products/category exceptions.


    It has been used a few times but i dont see any usage history.

    would appreciate any help figuring out where the problem lies.

  • Your avatar
    seyi    
     3 months ago
    0

    Hello,

    The first thing I would check is to make sure the history is not being deleted.  This happens if you setup the order status to delete the history and the order has been moved to that status.

    So in awocoupon->configuration, check 'Restore coupon's number of uses if order is not processed'.  And if it is setup and the order has moved through the setup order status, then that is the reason it has been deleted.
  • Default avatar
    aftertaf    
     3 months ago
    0

    hi, no the only one in there is 'cancelled', the rest are unselected.

    Enable Store Coupons is set to No.

    and in Virtuemart>Configuration>Shopfront

    Enable Coupon Usage is Enabled

    Order Status to Delete a Gift Coupon = Confirmed/Shipped/Completed

  • Your avatar
    seyi    
     2 months ago
    0

    Hello,

    Ok, not sure then.  The only other configuration in AwoCoupon to look at is:
    - Order state to trigger coupon processing

    Is this set at all, if so to what?

    If you like, I can look directly at it if you can send a private message with temp admin/ftp access.
  • Default avatar
    aftertaf    
     2 months ago  last edited 11 days ago
    0

    hi,

    its just set to 'confirmed'.

    Ill add Confirmed By Shopper & Shipped and see what happens next time :)

    If needed, yes no pb for having access... I'll let you know next time one gets used and if I still need help

    thx


    Hi,


    Just setup a new 10% discount for all shoppers, by entering a code...

    Had 1st order this morning that used it, and the usage is not showing in the history.

    Any ideas why ?

    Settings:

    2BoBYPF.png



    added this as per another ticket, similar issue.
    Ill see if it changes next time.

    "  Can you try changing 'Order state to trigger coupon processing' to 'order creation'?"

  • Your avatar
    seyi    
     11 days ago
    0

    Thanks for the access.  I just put an order through and the history of uses shows in awocoupon->history of uses.

    You fixed the issue?
  • Default avatar
    aftertaf    
     10 days ago
    0

    i saw your order.... and the history :)

    i then cancelled it and it disappeared from history, which makes sense.

    Ill 'confirm' when someone else buys sth with this coupon, but yep looks like its fixed. Needs Order Creation selecting too, by the looks of things