Coupon Emails not working


  • Default avatar
    peter1    
     3 years ago
    0

    Hi,

    We have purchased AwoCoupon Add-on (for PrestaShop 1.5) recently and the Recipient's Coupon Email functionality alone not working (Recipient not getting the Coupon Code). We have configured everything correctly (including Custom Fields). Could you please check and let us know the issue - http://fcdtest2.com/chase-backpack/710-gift-card-50.html?

    AwoCoupon version: 1.2.0
    PrestaShop version: 1.5.4.1

    Thanks for your help in advance.
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    Looking at the front end, I can retrieve the custom field id's from the code. When creating the gift certificate, did you set the

    Recipient Name ID: 1
    Recipient Email ID: 2
    Message ID: 3

    ?
  • Default avatar
    peter1    
     3 years ago
    0

    Hi,

    Thanks for getting back. Yes, we have already updated these Custom Field IDs in the 'Personal Message' section of the Gift Certificates module.

    Thanks.
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    So does that mean it is working or you are still having problem. If you are still having problems please send temporary access via private message and I can look at it.
  • Default avatar
    peter1    
     3 years ago
    0

    Hi,

    We have sent the Private Message. Please check.

    Thanks.
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    Took a look. The problem is you have no profiles. Profiles are used as the email templates which send out the gift certificate. So added one, set it as default, and it works now.
  • Default avatar
    peter1    
     3 years ago
    0

    Hi,

    Thanks for notifying the issue. Everything works fine now. Thanks once again for your valuable support.