Coupon Email on Order - not sent email


  • Default avatar
    massimo3    
     2 years ago
    0

    Hello,

    i have enabled the plugin to send email/coupon when the status of order is shipped.

    I try to do a new order, i changed the staus, the Virtuemart 2 email arrive but not the coupon,

    please can you help me?


    Alberto

    Virtuemart: 2.20b
    Joomla: 2.5.14
    Awo Coupon pro : 2.1.3
  • Your avatar
    seyi    
     2 years ago
    0

    Hello,

    So just to understand the problem you have set up selleable gift certificates in AwoCoupon Pro, and after an order has been confirmed the gift certificates are not being sent any more to the customer?
  • Default avatar
    massimo3    
     2 years ago
    0

    Hello,

    my setting are the following: http://albertoguglielmi.it/test/img.jpg

    not a gift card but a coupon.
  • Your avatar
    seyi    
     2 years ago
    0

    Hello,

    Your settings look fine. I would check 2 things:
    - the plugin is enabled
    - the plugin is not in test mode (test mode is as good as unpublised)

    If you are still having problems, then please send me temporary access through private message and I can have a look.