Cannot get AWOCoupon email to send email after order


  • Default avatar
    peter3    
     4 years ago
    0

    Hi,
    I have just installed this plugin and I can get the plugin to send the test email with registration enabled but I cannot get it to send the email following a test confirmed order.

    I have checked all settings and all looks good.. is there any way i can debug this?

    thanks

  • Default avatar
    peter3    
     4 years ago
    0

    to confirm the error i get is

    Order: Could not send test message: No orders found.
  • Your avatar
    seyi    
     4 years ago
    0

    Hello,

    If you are receiving that message, then it cannot find any orders for the timeframe you have specified. Try moving the 'Processing Start Date' further back until you find an order.
  • Default avatar
    peter3    
     4 years ago
    0

    I changed the processing start date.. and sent a test and it worked

    I enabled the plugin and when I confirmed someones order.. a few hours later they emailed to say about 26 emails had been sent to them!

    any ideas?!
  • Your avatar
    seyi    
     4 years ago
    0

    Hi,

    I would suggest you lookin the database to see what was sent, there is a log kept, here are the tables:

    #__awocoupon_plg_vm_email_order
    #__awocoupon_plg_vm_email_register
    #__awocoupon_plg_vm_email_review

    I would guess one of 2 things is happening:
    1) this depends on your settings, but if the customer has 26 orders previously, maybe it sent coupons for all 26?
    2) check to table to make sure the user has an entry. if there is no entry for that user, then for some reason, it is not being added to the table, and is being sent over and over again, since it has no other way of knowing it has been sent.