Buy x get Y coupon code works for me but doesn't work for customer


  • Default avatar
    cynthia    
     3 years ago
    0

    I works great if I place items in the shopping cart, however, my customer cannot get it to work, even with me walking her through it. Neither can a coworker, and I even watched her to make sure she chose exactly the products I did. We all are using IE8. My customer couldn't get it to work in Google Chrome either.
  • Default avatar
    cynthia    
     3 years ago
    0

    It seems to only work for administrators whether or not they are logged in to Joomla - very strange.
    I'm using PRO- what I'm trying to do is to give a customer who buys two products from certain categories a discount of $400 off the total. I set a Buy X Get Y as follows:
    Amount = $400
    First found match
    Number of uses is blank (unlimited)
    Minimum value is Overall with a blank (no minimum)
    Buy X - I excluded several categories
    Buy Y - I excluded several categories


  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    Did you set any customer/shopper group restrictions?

    It might be easier to provide temporary admin access through private message so I can have a look, with details of how to produce the problem.