Best way to add another coupon use to a specific customers


  • Default avatar
    jerry7    
     3 years ago
    0

    We are going to be sending out coupons that can only be used once. I know that we are going to be addressing customer support issues where we'll want to let specific users use the coupon again for one reason or another.
    I know that I can delete the history record for the initial use of the coupon but I'd rather not have to do this as I want to keep all the history.
    What is the best way to support this without deleting the history record of each use of the coupon? Generating a coupon for just that user? The latter would seem to over time create a lot of clutter.
    A reset option on a customer by customer basis would be a great feature for this.
    Thanks
  • Your avatar
    seyi    
     3 years ago
    0

    Hello,

    So as I understand you want to keep the history of the use of the coupon but still allow the customer to use the coupon code? The history table is used to determine if a customer passes/fails the number of uses test. So you could create a new coupon code and give to the customer or you could increment the number of uses field by 1 allowing the customer to use the code for the second time.
  • Default avatar
    jerry7    
     3 years ago
    0

    The scenario is a coupon that is given out to everyone but some people may have trouble and we would want to give certain individuals another use of the coupon. Other than deleting the history record for an individual's use of the coupon, I can't see any other way to reset the count or add one more use to the count for a specific user. If I simply increase the number of uses to 2 for the coupon itself, that will have the effect of giving everyone two uses instead of just those customers that customer support thinks should be given another use due to circumstances.
    I hope this explanation helps clarify what I asking for.
    Thanks
  • Your avatar
    seyi    
     3 years ago
    0

    Yes, it makes sense. Unfortunately the only way to reset it for the one customer is to delete the history, or create a new coupon code for that specific customer.

    Removing of the history can be done automatically if you set up the specific order status in awocoupon->configuration that would trigger it.