AwoCoupon not applying the coupon on checkout


  • Default avatar
    simon54    
     a year ago
    0

    Some help is needed as there seems to be an issue with AwoCoupon.

    When you use an automatic discount coupon it shows up the discount in the cart however when you go to pay with either paypal or a credit card its reversing the coupon and charging customers.

    Not able to figure out why it works fine until you go to make a payment.

    Any help would be appriciated.

  • Your avatar
    seyi    
     a year ago
    0

    Hello,

    What version of AwoCoupon, Virtuemart is this? Did this just start happening, maybe after updating?
  • Default avatar
    simon54    
     a year ago
    0

    virtuemart 2.6.10

    awo coupon 2.3.5

    we have not been using coupons much lately so not sure when it happened.
  • Your avatar
    seyi    
     a year ago
    0

    Hello,

    Cant seem to reproduce the problem locally. Possible to send temp admin access via private message to have a look?
  • Your avatar
    seyi    
     a year ago
    0

    Hello,

    Thanks for the access. I was able to reproduce the problem locally after copying your setting. I find that upgrading to the latest version 2.3.6 fixes it. Or if you cannot for some reason, this should fix it also:
    http://awodev.com/forum/awocoupon/help-section/after-update-0-value-coupons-not-recognised#comment-8007